Alpha Virgin Hair is fully committed to assuring that all orders are received with an extraordinary customer experience and satisfaction. Unlike other hair manufacturers and retail vendors, our customers are top priority, therefore we want to make sure that perfection is at the center of our entire customer service business model. In doing so, we made it our priority to assure that all of our hair products are treated, cared, and managed by our hair specialists right before they are shipped.
At Alpha Virgin Hair, we make it a priority to have all of our products carefully reviewed, selected, maintained and packaged by our beauty experts. All of our product sales are final, therefore we DO NOT offer exchanges. However, if you received a product that you feel is defective, we will be glad to review the product once you ship it back to us (at your own shipping expense) to 822 Guilford Avenue, Studio #252 Baltimore, MD 21202. Upon receipt and review, if we feel that the product is in fact defective, we will offer you a store credit. Please note that in order to receive this credit, you must contact us within 10 days of your purchase so that we can review the defective product. In order to receive your store credit, please email our customer service department at email@example.com. Once we receive your email, we will need for you to verify your account information, including your purchase information so that we can try to rectify the issue.
Please also note that we also do not offer refunds, exchanges, replacements, or store credits to customers that cut or process the hair in any manner (i.e. coloring, lifting, etc.).