Contact us today with any specific questions regarding the Alpha Virgin Hair brand or products.
The customer service department at Alpha Virgin Hair ships all orders via USPS mailing services. Once an order has been placed, it will then go through our standard 2 day administration process, and then confirmed by our customer service department for shipment. Following the confirmation from our customer service department, we will send your shipment and tracking details to you via email as soon as the order departs our facilities. Once an order has been shipped from our facilities, it will take 1-10 business days to receive your order, depending on the shipment type that you selected during your checkout.
IMPORTANT: ALL SHIPPED ORDERS WILL REQUIRE A SIGNATURE UPON DELIVERY.
For all International shipments, Alpha Virgin Hair WILL NOT be responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. Please also note that once an order is received by USPS, we are no longer responsible for the delivery of that order. This responsibility is then passed along to USPS at (800) 275-8777.
We love having our brand in the spotlight for press & media. If you would like to feature our brand or hair products on your media outlets, please feel free to email us directly at
info@alphavirginhair.com.
Alpha Virgin Hair is fully committed to assuring that all orders are received with an extraordinary customer experience and satisfaction. Unlike other hair manufacturers and retail vendors, our customers are top priority, therefore we want to make sure that perfection is at the center of our entire customer service business model. In doing so, we made it our priority to assure that all of our hair products are treated, cared, and managed by our hair specialists right before they are shipped. If for any reason you are not satisfied with our product(s), please contact our customer service team at info@alphavirginhair.com.
At Alpha Virgin Hair, we make it a priority to have all of our products carefully reviewed, selected, maintained and packaged by our beauty experts. If you received a product that you feel is defective, we will be glad to offer you an exchange or store credit within 10 days of your purchase, dependent upon review. In order to receive your exchange or store credit, please email our customer service department within 10 days of your purchase to info@alphavirginhair.com. Once we receive your email, we will need for you to verify your account information, including your purchase information so that we can try to rectify the issue.
Please note that in order to receive your exchange or store credit, we reserve the right to decide whether the product(s) are in fact defective, therefore, we will need for you to ship the product(s) at your own expense; back to our facilities at 822 Guilford Avenue, Studio #252 Baltimore, MD 21202. If we deem that the product is in fact defective, we will gladly grant you the exchange or the store credit. Please also note that there is a 10% restocking fee for all exchanges and store credits. We also do not offer refunds, exchanges, replacements, or store credits to customers that cut or process the hair in any manner (i.e. coloring, lifting, etc.).
